Contact
HAVEN'T ANSWERED YOUR QUESTION?
Our customer support is available from Monday to Friday: 10 am- 6 pm
You can also write us at support@agosto.co.in
Free Shipping
Free Shipping Across India
We offer free shipping on all orders within India.
Processing Time
Your order will be packed and shipped within 1 working day. Please note that shipping may be delayed on Sundays or government holidays.
Delivery Time
Generally, you can expect your order to be delivered within 3-5 working days.
Extended Delivery Times
For deliveries to the North East region and Jammu & Kashmir, please allow a minimum of 7 working days for delivery due to extended lead time in these areas.
Special Delivery Requests
If you have a special request, such as needing your order for a birthday, party, concert, or as a gift, please reach out to our support team via email or Instagram DM. We’ll be happy to inform you of the delivery timelines in advance to help make your occasion extra special.
If you have any questions about shipping or need further assistance, please feel free to contact our customer support team.
Secure Payment
Shop with Confidence
At Agosto, we prioritize your security and peace of mind. When you make a purchase on our website, you can rest assured that your payment is processed through secure and trusted systems.
Your Security is Our Priority
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Secure Transactions: We use industry-leading encryption technology to protect your payment information. Your details are securely processed, and we never store your financial information.
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Reliable Delivery: Once your payment is successfully processed, we guarantee that your parcel will be shipped as per the delivery times specified. If, for any reason, your order does not reach you, we will promptly provide a full refund.
Our Commitment to You
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Order Confirmation: After payment, you will receive a confirmation email with details about your order and tracking information.
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Refund Assurance: In the rare event that your parcel does not arrive, you can contact us, and we will issue a refund or provide a replacement, as per your preference.
Need Assistance?
If you have any concerns about your payment or need further assistance, please feel free to contact our support team at support@agosto.co.in. We're here to ensure you have a smooth and secure shopping experience.
14 days Hassle-free Returns
Return Eligibility
You can return items within 14 days of delivery. To be eligible for a return, the items must be unused and have all tags attached. We accept returns for fit or fabric issues, but not for style or design preferences, as all details are clearly mentioned on our website.
Refund Process
- Prepaid Orders: Refunds will be processed to the original payment method.
- Cash on Delivery (COD) Orders: Refunds will require bank details for processing.
- Processing Time: Refunds will be processed within 2-3 days.
Return Shipping Costs
We will cover the cost of return shipping. Please ensure that items are kept unused, in their original packaging, and with all tags intact.
Non-Returnable Items
Please note that sale items are not eligible for returns.
Exchange Policy
Exchanges are allowed. Please note that exchanges will only be processed once we receive the original item back to our warehouse.
How to Initiate a Return or Refund
To start a return or refund, simply raise a request directly from our website.
Contact Information
For any questions or issues related to returns and refunds, please contact our customer support team at support@agosto.co.in
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